Kiltearn Medical Centre update following cyber attack

Kiltearn Medical Centre update following cyber attack

Kiltearn Medical Centre will be open as usual on Monday following the cyber attack which took place on Friday 12 May 2017 and affected the NHS and many other organisations around the world.

We may not yet have full access to patient records, prescriptions and appointment systems but we are using well-tested contingency plans to ensure that services can continue to be provided.

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

What you can do to help

  • Before contacting the practice, consider if it is urgent, could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
  • People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring us to check as we will be extremely busy.
  • If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying.
  • Please bear in mind that we may be running more slowly than usual and be patient with staff.
  • [if applicable] Our electronic call queuing systems has been temporarily affected. You can still ring the practice on the usual number, but may experience some delays in getting through. If this happens, please keep trying to get through. Thank you for your patience and understanding while NHS It technicians work to resolve the problem.

About the author

administrator