Category Archive Uncategorized


Kiltearn Medical Centre update following cyber attack

Kiltearn Medical Centre will be open as usual on Monday following the cyber attack which took place on Friday 12 May 2017 and affected the NHS and many other organisations around the world.

We may not yet have full access to patient records, prescriptions and appointment systems but we are using well-tested contingency plans to ensure that services can continue to be provided.

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

What you can do to help

  • Before contacting the practice, consider if it is urgent, could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
  • People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring us to check as we will be extremely busy.
  • If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying.
  • Please bear in mind that we may be running more slowly than usual and be patient with staff.
  • [if applicable] Our electronic call queuing systems has been temporarily affected. You can still ring the practice on the usual number, but may experience some delays in getting through. If this happens, please keep trying to get through. Thank you for your patience and understanding while NHS It technicians work to resolve the problem.


Please bear with us whilst our new website is being developed.  We are presently in the process of updating all of our information.


Free health app for parents

Help is at hand this Easter for parents seeking advice on caring for their pre-school children when they fall ill.

NHS South Cheshire Clinical Commissioning Group and NHS Eastern Cheshire Clinical Commissioning Group have joined forces with Cheshire East Council to develop a free app for parents and carers of children aged 0 – 5. The CATCH app (which stands for Common Approach to Children’s Health) is available for free on the App Store for iPhones and iPads, and on Play Store for Androids and tablets.

CATCH provides:

  • NHS-approved health advice
  • highly-localised information about healthcare services and support groups in Cheshire East
  • timely notification of key health dates such as childhood immunisations
  • an interactive map of Cheshire East healthcare services such as GP surgeries, dentists and pharmacies.

The app is also highly personalised as parents can input their child’s date of birth and it will only present health information and reminders that are relevant to their child’s age.

CATCH came about as a result of a study undertaken by the council’s public health department, which found that A&E attendance among 0-5 year olds in

Cheshire East was much higher than the national average. And while taking children to A&E is the right thing to do in some circumstances, the research showed that a large number of Cheshire East parents were being given advice and a leaflet rather than treatment for their child. This suggested that self-care would have been a better option for many of the children.

For more information on CATCH or to download it, visit


Seven Steps to a Healthy Easter

Following ‘Seven Steps’ from NHS South Cheshire Clinical Commissioning Group (CCG) could mean you’re outside enjoying the long Easter Bank Holiday Weekend, rather than hiding indoors avoiding hay fever or nursing coughs and colds.

The ‘Seven Steps to Self-Care’ is a checklist with tips and advice so that people can be prepared and ready to fight off the symptoms of the most common conditions at home this Spring.  There is also information on where to get help and who to contact.

Dr Fiona McGregor-Smith, Prescribing Lead for the NHS South Cheshire CCG, said: “With coughs and colds or even hay fever, there are plenty of things we can do to look after ourselves with over the counter medications, rather than booking a GP appointment.

“If you go through these Seven Steps, you’ll be prepared to take on these minor illnesses.”

1 – Know where to get advice:

Make your local community pharmacy your first point of contact when you’re starting to feel unwell.

The NHS Choices website,, is available any time, for free, with information on minor health concerns.

2 – Stock up on over-the-counter medicines so you’re well prepared with:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Medication for sore throats, coughs, colds and flu
  • Heartburn and indigestion remedies
  • Pile (haemorrhoid) treatments
  • Anti-diarrhoea medication
  • Medicines for upset stomachs

Having these ready at home means you don’t have to wait to start treating minor conditions.

3 – If you want further advice, speak to your local community pharmacist:

They can give advice on minor conditions and recommend a number of over-the-counter medications to help relieve your symptoms. Pharmacists are often open in the evenings and weekends, and you don’t need an appointment.

4 – Always look for the lowest cost version of the medication:

Cheaper doesn’t mean inferior. All medicines have to be quality assured against the same strict standards. Look for medicines sold by their ingredient name like ‘paracetamol’. This will be less costly than branded products, but will be just as effective.

5 – Know how long it can take for minor conditions to clear up:

  • Sore throat – 7 days
  • Common cold – 10 days
  • Sinusitis – 18 days
  • Cough or bronchitis – 21 days

6 – If your symptoms aren’t clearing up, or are getting worse, then do contact your GP surgery.  Don’t forget to tell them everything you have tried for your symptoms and for how long.

7 – Some pharmacies provide a minor ailments service, which means they can supply medicines for certain conditions on the NHS. This is called “Think Pharmacy” and you can ask to speak privately in a consulting room if you’d rather not be overheard.

Dr McGregor-Smith said: “Just because you’re under the weather, it doesn’t mean your GP is the first person you should try and see.  Following the steps above, getting advice from your community pharmacist or online from NHS Choices, could mean you’re prepared to tackle any minor ailments as we head into the spring.”

You can also get advice on non-urgent medical problems by calling NHS111, which is open 24/7 and free from any mobile or landline. There is also useful information on symptoms and treatments on the NHS Choice website at


How information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

Secure system

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. 

You have a choice

If you are happy for your information to be used in this way you do not have to do anything. 

If you have any concerns, please speak to practice staff or download the How information about you helps us to provide better care (PDF, 344kb).

If you wish to prevent this from happening please complete an opt out form available from the receptionists as the Practice.

Find out more

For more information about how data is collected and shared, including confidentiality, download the FAQ for patients (PDF, 153kb) produced by the HSCIC and NHS England. 

Or visit the NHS Choices website


Our CQC Report

A summary of our CQC rating can now be viewed here.


Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.