Download a copy of Patient Feedback Form.
Kiltearn Medical Centre complaints procedure complies with the “NHS complaints procedure”. We hope that the complaint can be resolved through our practice complaints procedure, writing to the Assistant Practice Manager or Practice Manager. Your complaint will be acknowledge within 3 working days and you will receive a response within 25 working days or the timescale agreed with you. Download a copy of the Comments Feedback and Complaints Policy and Procedure.
You should be aware that you can complain directly to the NHS England Contact Centre on 0300 311 2233 (Mon to Fri 8am to 6pm).
You can also write to: NHS England, PO Box 16738, Redditch, B97 9PT