Repeat Prescriptions

If you have been assessed as requiring medicines on a long-term basis, you will use our repeat prescription service.

Always order your repeat prescriptions in good time to avoid running out of any medication you need, 14 days before your stock runs out.

How to Place an Order

We are unable to accept medication requests by telephone. This is how you can order your prescription:

  • Order online – NHS App or Patient Access
  • e-Consult (available on our website)
  • Hand-write your request (in legible handwriting) listing the items you wish to order. Please then hand this into Reception or you can post through the letterbox. Please remember your name and date of birth. You will also need to write the name of your medication, dosage, frequency and quantity.
  • Send an email to the practice email account repeat.prescribing@nhs.net 

Non-urgent advice: Please remember that repeat prescriptions take 72 hours to process

Please only order the supplies you need and avoid over-ordering. Drugs are expensive and storing large quantities that you do not need can be risky.

Please let us know if for any reason you decide to stop taking medication we have prescribed for you.

If for any reason you need to re-order your repeat prescription early, please email us with the request.

You can receive your prescription/medication by:

  • Telling us your dedicated local pharmacy who will receive your prescription electronically via the Electronic Prescribing Service. This is a service whereby your prescription is sent electronically on the NHS Spine to the pharmacy of your choice. then you only need to collect your medication from the pharmacy.
  • You can leave a stamped addressed envelope with your request and we will post it to you.
  • You could call and collect it from the surgery then take it to the pharmacy yourself, Which is not as convenient for you.

Your GP will invite you on a regular basis to review your medication. This is so we can check that you are on the best medication available to you. Please let the surgery know if your medical condition changes, if you take other medications regularly, (bought from the chemist), or if you have stopped taking any medication for any reason.

How your Pharmacy can help

Pharmacists are experts in medicines who can help you with minor health concerns. Find out how your Pharmacy can help you.

Medication Queries

If you have a query about your medication, please call the practice or submit an e-consult.

Non-urgent advice: Digital Support

We hold regular Digital Support Days to assist with setting up the NHS App and resolving any issues you may be experiencing. For more information, please contact our reception team.

Questions or Queries About Your Prescription

If you have any questions about your medicine please contact us on  01270 441672 You can also email us via kiltearn.reception@nhs.net.

The NHS website has information on how your medicine works. Please click on the link below.

Medication Review

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Proof of ID for Controlled Drugs

Please bring proof of identity when collecting a prescription for controlled drugs. You will also need to sign the register to show that you have collected the prescription.

If you are collecting a prescription for a relative or a friend – we will need consent on record for you to do so. You will need to bring proof of identity, prove you have permission to act on their behalf, and sign the register.

If you are not sure if the prescription is a controlled drug, you can refer to the list below. Or you can check the prescription and it should have ‘cd’ written next to the name.

This is not an exhaustive list but it shows the main controlled drugs that we prescribe at each site. Please ask a GP or the dispensary team if you are unsure.

  • Buprenorphine patches
  • Butec patches
  • Buccocalm
  • Concerta XL
  • Fentanyl
  • Matrifen
  • Medikinet
  • Methylphenidate
  • Midazolam injection amps
  • Morphgesic tablets
  • Morphine sulphate tablets/capsules/injection ampoules (NOT Oramorph or morphine sulphate 10mg/5ml solution)
  • MST continus tablets
  • Naloxone
  • Oxycodone liquid/capsules/tablets
  • Oxycontin tablets
  • Oxynorm liquid/capsules/injections
  • Pethidine
  • Phenobarbital
  • Physeptone
  • Sevredol
  • Tapentadol
  • Temazepam
  • Tramadol capsules
  • Zomorph capules

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.90
  • 12-month prepayment certificate (PPC): £114.50*
  • 3-month PPC: £32.05*

If you pay for 4 or more prescription items in 3 months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

Only Order What You Need – Help Reduce Medicines Waste

  • Check what medicines you have at home before you order, and only request the medicines you need this time. You will still be able to order others again in future.
  • Check your prescription bag straight away:
  • Check that you only have what you need before you leave the pharmacy, and that there’s nothing extra in there.
  • Let us know if your medicines are no longer right for you:
  • Attend medication reviews to make sure medicines are right for you.
  • Take your medicines into hospital:
  • Keep a current list of your medicines on your NHS App, and take all your medicines in with you.
  • Safe disposal of medicines:
  • Return any unused or out of date medicines or inhalers to your pharmacy for safe disposal
  • Visit: www.cheshireandmerseyside.nhs.uk/medicines-waste to find out more

What to do with old medicines

Please return any old/unwanted medicines to any Pharmacy or bring them into the Surgery. Do not put these in your household bin or flush them down the toilet.

We will ask whether you are returning any controlled drugs or loose sharps. Please avoid returning loose sharps, unless they are in a sealed sharps box. If you need a sharps box, please contact us.

If you are not sure if an item is a controlled drug, you can refer to the list below.

You can also check with the dispensary team if you are unsure:

  • Morphine
  • Diamorphine
  • Oxycodone
  • Fentanyl
  • Methylphenidate

Tapentadol

  • Buprenorphine
  • Temazepam
  • Tramadol
  • Midazolam
  • Phenobarbital
  • Gabapentin
  • Pregabalin
  • Clonazepam
  • Diazepam
  • Lorazepam
  • Nitrazepam
  • Zopiclone
  • Zolpidem

About Pharmacy Stores

As qualified healthcare professionals, Pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also provide advice on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room.